Policies | SmARTful Solutions, By George!

POLICY SNAPSHOT for SmARTful Solutions By George (others exist but these have shown to require posting in advance):

We happily do our best working with reasonable clients, but will not risk our reputation enabling unethical practices, nor risk our sanity and quality of work to be on call 24/7. Unfortunately, there are a small minority of clients who have made posting such policies necessary. If honest, reasonable policies are an issue for them, they are free to hire a less ethical company at their own risk. Trust must work both ways, and we earn our clients’ trust.

Please note that SSBG adheres to a strict policy of business ethics, including no copyright infringement in any form. If you do not understand what constitutes copyright, we can explain it to you, but it is your legal responsibility to understand and obey both the law and your contract. We will find the source of any content submitted to us. Any violation or deception may result in the client being dismissed with no refunds on any work already performed, (but any work not yet performed will not be billed). Failure to pay in full what is owed may result in the client’s website being disabled until entire balance owed is completely and permanently paid per the contract to the point of work performed and may be prorated based on percentages of certain tasks done. Tasks not done will not be billed.

In extreme cases, rush jobs requiring work outside of posted business hours may be billed at twice the normal hourly rate at the discretion of SSBG, particularly in cases of client abuse of privilege. Please plan accordingly and don’t procrastinate, in order to avoid this. Excessive change orders may be billed in this manner as well, so please thoroughly review the proofs we provide and be sure you submit your changes all at once if at all possible. Reasonable accommodations may be made at the discretion of SSBG based on the individual situation and other pertinent factors, but careless abuse of our time, especially at the expense of other clients will not be repeatedly tolerated.

We no longer print materials for clients. It is the client’s responsibility to coordinate with us and order printed materials before they need them, and to let us know how to contact their choice of printing service with the files we have designed, once the client has paid for our design work in full. As a design firm, we cannot provide printing services at a good price because we are not a printer and have neither the proper equipment nor industry access/need to affordable bulk supplies. Believe us, printing will be faster and cheaper at the online or brick-and-mortar printer’s. Ones we have interfaced with so far include local businesses as well as Vistaprint and Moo; these choices are not exclusive and are up to the client, but we already have templates uploaded from the above, which will save our clients time.

Payments made later than 60 days past agreed upon due dates will be subject to a $15 late fee, per late payment, per month late up to 90 days late, at which point collections and additional fees may apply. Habitual nonpayment may result in legal action (beginning with arbitration parties chosen by SSBG per contract) and may result in damage to a nonpaying customer’s credit. Please avoid this by paying in a timely manner.

We welcome clients whose societal and business-ethical beliefs match our own. We reserve the right to turn down any work on basis of time availability, legality, credit rating/client’s ability or willingness to pay us for our work, our ability or our possible inability to perform the work requested to what we consider to be an acceptable quality standard or within the time frame allowed; or any other financial, time or ethical grounds (we will not do sites that incite violent, illegal, unethical, politically charged/controversial or exploitive or similar activities, services or products). We will not take on content creation or management for topics in which we have no knowledge, for the sake of the credibility of such content; however, very light research on commonly-known topics may be viable. We do not and will not discriminate on client or basis of gender, race, sexual orientation or identity, age (excluding those too young to legally sign contracts or in any other manner unable to perform with sound mental judgment but will work with a representative holding their power of attorney), nationality or creed, religion (or lack of it), or any other protected status determined and/or classified by United States Federal law, Colorado State law, and our local municipal laws.

BUSINESS HOURS: 11am-7pm Monday-Thursday (holidays excepted) and by appointment; Wednesdays close early at 4, subject to change at the mercy of our workload here or elsewhere.

Closed Fridays, Weekends, and Federal and Christian Holidays for special events, classes, seminars and personal time. Email anytime via the Contact page; we will get back to you in a reasonable time, but please be professional and respectful and do not call or text unreasonably outside of business hours.

Again, all rush jobs requiring work outside of posted business hours may be billed at twice the normal hourly rate. Please plan accordingly and don’t procrastinate, in order to avoid this.